Shipping & Returns
Everything you need to know about how we ship, our returns process, and our 100% money-back guarantee.
Processing Time
Orders processed within 1-2 business days of payment confirmation.
Express Available
Overnight and 2-day express shipping available on all orders.
Money-Back Guarantee
Full refund on damaged, lost, or defective orders. No questions asked.
Return Window
Contact us within 14 days of receiving your order to initiate a return.
Shipping Policy
Processing Time
We process all orders within 1–2 business days after payment is confirmed. Orders placed and paid before 2PM are typically dispatched the same day.
Standard Shipping
Standard delivery takes 2–3 business days via USPS Priority Mail or UPS. We ship to all 50 US states including Hawaii and Alaska.
Overnight Express Shipping
Need it faster? Overnight and 2-day express shipping is available for an additional fee. Contact us via WhatsApp or live chat before placing your order to arrange express delivery.
Discreet Packaging
All orders are shipped in plain, unmarked packaging with no brand names, product descriptions, or identifying information visible on the outside. Your privacy is always protected.
Tracking Information
You will receive a tracking number by email once your order is shipped. Use our Track Order page to check your delivery status at any time.
Free Shipping
We offer free standard shipping on orders over $150. Orders under $150 are subject to a flat shipping rate calculated at checkout.
Returns Policy
Eligibility Window
If you receive a defective or incorrect item, please contact us within 14 days of receiving your order to initiate a return or exchange. Requests made after 14 days may not be accepted.
Return Conditions
To be eligible for a return, the item must be unused and in its original packaging. Items that have been opened, used, or damaged by the customer are not eligible for return.
Defective or Incorrect Items
If your order arrived damaged, defective, or you received the wrong item, contact us immediately with photos. We will arrange a replacement or full refund with no additional cost to you.
Refund Processing
Refunds are processed once the returned item is received and inspected. Approved refunds are credited back via your original payment method within 3–5 business days.
Non-Returnable Items
For health and safety reasons, opened consumable products cannot be returned unless they are defective. This includes any vape cartridges or disposables that have been used.
How to Initiate a Return
Contact Us
Reach out via WhatsApp, email, or live chat with your order number and reason for return.
Submit Photos
Send clear photos of the item and packaging so we can assess the issue quickly.
Receive Instructions
Our team will review your case and provide return instructions or a direct replacement within 24 hours.
Get Refunded
Once approved, your refund or replacement is processed immediately.
100% Money-Back Guarantee
You Are Always Protected
We stand behind every product we sell. If anything goes wrong with your order — whether it's a delivery issue, product defect, or incorrect item — we will fully refund your purchase. No complicated claims process. No runaround. Just contact us and we'll make it right.
Lost in Transit
If your package is confirmed lost by the carrier, we will send a full replacement at no extra cost or issue a complete refund — your choice.
Arrived Damaged
If your order arrives damaged, contact us with photos within 48 hours. We will replace the damaged items or refund you in full immediately.
Significant Delay
If your order is significantly delayed beyond the estimated delivery window with no update, contact us and we'll investigate and resolve it immediately.
Contact Us
WhatsApp — Fastest Response
Message us on WhatsApp at +1 (442) 299 4279 for the fastest response — typically within minutes during business hours.
Send us an email at trendycartridges@gmail.com. We respond to all emails within a few hours. Check your spam folder if you don't hear back.
Live Chat
Use the live chat widget on any page for real-time support. Our team is available 7 days a week from 9AM to 8PM (Mon–Fri) and 10AM to 6PM on weekends.
Ready to Shop?
Browse our full catalog with confidence — every order is backed by our 100% money-back guarantee.